neutrale, zertifizierte Sachverständige
deutschlandweit zum Standardpreis
Beratung Mo - Fr


Auf dieser Seite finden Sie die Antworten auf die häufigsten Fragen.

Im ersten Teil finden Sie den Demo- Protokolle in allen zur Verfügung stehenden Sprachen.
Im 2. Teil sind die FAQ in deutscher Sprache und
im 3. Teil finden Sie diese in englisch.

On this page you will find the answers to the most frequently asked questions.

In the first part you will find the demo protocols in all available languages.
In the 2nd part you will find the FAQ in German and
in the 3rd part you will find them in English.

Tips Bild

How and when can I withdraw an order? Bild

You can make a withdrawal in the customer account under "Orders". However, you can only withdraw if the appraisal of your vehicle has not yet been carried out, that is, if the motor vehicle expert has not yet been on site and the service has therefore not yet been provided.  If the expert has already taken the journey on himself, then in addition to the fee due according to AGB in the amount of 30 €  also the cost of an empty trip to be borne by you.

After the withdrawal has been made, you will receive a withdraw confirmation by e-mail (only then is the withdrawal valid) as well as a credit note for your paid service amount minus the fee. We will transfer this credit back to you via your chosen payment method.