neutrale, zertifizierte Sachverständige
deutschlandweit zum Standardpreis
Beratung Mo-Fr: 8:00 bis 16:00 Uhr
+49 (0) 3641 / 3868021

FAQ

Auf dieser Seite finden Sie die Antworten auf die häufigsten Fragen.

Im ersten Teil finden Sie den Demo- Protokolle in allen zur Verfügung stehenden Sprachen.
Im 2. Teil sind die FAQ in deutscher Sprache und
im 3. Teil finden Sie diese in englisch.

On this page you will find the answers to the most frequently asked questions.

In the first part you will find the demo protocols in all available languages.
In the 2nd part you will find the FAQ in German and
in the 3rd part you will find them in English.

Questions on services Bild

The estimated value of my vehicle is too high. What to do? Bild

We can only offer our appraisals at the standard price for vehicles up to a certain value. In order to ensure the quality of the results even for particularly high-priced vehicles, we only have qualified experts to perform the appraisals. Depending on the vehicle category, the following guideline values apply:

Vehicle Type Upper limit of estimated value
Car 100.000 €
Oldtimer 50.000 €
Motorcycle 30.000 €
RV 100.000 €
Trailer 50.000 €
Truck 100.000 €

For vehicles that exceed the respective upper limit or have special features (e.g. special equipment), it is necessary to request an individual offer. To do this, simply fill out the request form, and we will send you a suitable offer without obligation.

What is a briefly expert report (= Oldtimer Kurzgutachten)? Bild

The briefly expert report (= Oldtimer Kurzgutachten) for oldtimers includes the inspection, functional test and test drive of a used car or motorcycle that is at least 26 years old for insurance classification with determination of the market and replacement value. The valuation of the vehicle is carried out directly by the owner or seller of the vehicle on site by our professional and TÜV-certified classic car experts.

In addition, the briefly expert appraisal includes a database-supported market observation for the insurance rating of the classic car. By considering all detected defects and damages, a condition grade is determined for the overall condition of the vehicle. As a result, you will receive a short condition report with informative pictures of the vehicle online in the customer account.

The following aspects will be evaluated:

  • Surface and painting
  • Bodywork in general
  • Engine compartment, engine and drivetrain
  • Chassis
  • Interior, trunk
  • Overall condition

In addition, factors influencing the value of the oldtimer are assessed, such as conversions or the timeliness of the main inspection.

Please notice: A test drive is only possible if the vehicle has a permission and the necessary technical requirements!

High-quality oldtimers usually require specialized knowledge. Therefore, our appraisers need more time to research databases and determine the value of the vehicle when preparing the appraisal compared to standard car appraisals. The appraisers are specifically focused on your classic car brand and usually need three days for the thorough inspection and valuation of your classic car.

Please note that an execution of the short appraisal is only available in German and is unfortunately not possible in the presence of the customer.

What is a Car Purchasing Support? Bild

Car Purchasing Support serves to advise on the purchase of a vehicle, whereby a manual condition assessment of the vehicle with sämtliche function tests is carried out. This service does not involve the preparation of an expert report as a PDF document; the evaluation of the vehicle as part of a check and the consultation of the customer with regard to the appropriateness of the purchase price are carried out on site. Please note that the expert cannot personally participate in the price negotiation. However, he can give you valuable advice that will help you in the negotiation.

A Car Purchasing Support is only available in German!

What is a Check? Bild

A used car testifying (check) is used to manually assess the condition of a vehicle.
It includes informative pictures and a checklist of the most important vehicle features and components.
The number of features assessed varies depending on the type of vehicle.

The standardized used Car Check of diepruefer.de is quite comparable with the vehicle inspection,
contains however clearly more functional tests and differs from TÜV and HU by not testing and
logging of safety-relevant characteristics such as testing the brakes or the determination of emission values during the combustion. 

gebrauchtwagencheck_ampel

You will receive a detailed condition report with the detected defects as a protocol in PDF format as well as a photo gallery,
that will be posted online in your customer account, so you can make a safe purchase decision from your home.
The traffic light colors in the report, represent the following functional states:

 

  • Red:        severe defect ( impairment of operating and driving safety)
  • Yellow:    slight defect ( impairment of the value and appearance)
  • Green:     In Order (signs of use according to age and mileage)

 

 

 

 

  

 

 

 

 

 

Note: Unfortunately, it is not possible to perform the check in the presence of the customer. If you wish to be there, please book a purchase support.

What is a damage assessment and valuation? Bild

You had an accident with your vehicle or want to know about existing damage to your used vehicle? If you want to know as quickly as possible how much a repair or replacement will cost, it is useful to order a damage appraisal. Our damage appraisals eliminate uncertainties about the repair process, extent and quality of a particular damage. The service includes the arrangement of a certified and independent automotive appraiser and is valid for all kinds of vehicles. Just fill out the request form. Then, our appraiser will contact you and make you an offer for the appraisal. Only after accepting the offer, the request becomes a chargeable order. In addition, you will receive individual advice from our automotive expert, who will conduct a detailed functional test and inspection of the accident vehicle on site. In the damage report, the repair costs, the replacement value and the depreciation of the vehicle are determined on the basis of the recorded damage. The expert opinion is supplemented by detailed photographic documentation. In principle, the cost of an expert opinion depends on the extent of damage. Please note that in most cases, damage assessments are paid by an insurance company.

What is a First Class Check? Bild

A First Class Check is used to manually assess the condition and value of a vehicle. The check includes informative pictures and a checklist showing the condition of the most important vehicle features and components. The number of the assessed features varies depending on the type of vehicle.

gebrauchtwagencheck_ampel

You will receive a detailed condition report with the detected defects as a protocol in PDF format as well as a photo gallery, that will be posted online in your customer account, so you can make a safe purchase decision from your home. The traffic light colors in the report, represent the following functional states:

  • Red:        severe defect ( impairment of operating and driving safety)
  • yellow:    slight defect ( impairment of the value and appearance)
  • Green:     In Order (signs of use according to age and mileage)

 

In addition to the condition report,a value appraisal also includes an assessment of the vehicle price: by the automotive appraiser. Furthermore, the amount of the recognizable reduced values and possible repair costs of the vehicle are determined. In reality, these are often high values that can significantly reduce the purchase price.

Note: Unfortunately, it is not possible to perform the check in the presence of the customer. If you wish to be there, please book a purchase support.

What is a full length report (= Oldtimer Vollgutachten)? Bild

The full length report (= Oldtimer Vollgutachten) for classic cars/oldtimers includes a detailed functional test, inspection and a test drive of a used car or motorcycle that is at least 26 years old by one of our classic car experts at the vehicle's location.

The full length report includes the assessment of the vehicle condition and the determination of the market and replacement value for your insurance by one of our classic car experts including a database-supported market observation. By considering all detected defects and damages, a condition grade is determined for each individual characteristic. As a result, you will receive a detailed condition report with informative pictures of the vehicle online in the customer account.

The following inspection features are assessed by the expert with regard to originality, wear and tear:

  • body
  • paint
  • glass
  • interior
  • technology
  • engine and transmission
  • axles
  • brakes
  • driving performance

In addition, value-influencing factors of the classic car are estimated, such as conversions or timeliness of the general inspection.

The classic car expert also presents noticeable previous damage to the vehicle. These are in practice in the repair often high values, which can significantly reduce the purchase price. The spare parts issue is often problematic and expensive, especially with classic cars.

Please note: A test drive is only possible if the vehicle has a license and the necessary technical requirements!

High-quality classic cars usually require special knowledge. High-value classic cars usually require specialized knowledge. Therefore, our appraisers need longer for researching databases and determining the vehicle value while preparing the appraisal compared to standardized passenger car appraisals. The appraisers are specifically focused on your classic car brand and usually need three days for the detailed inspection and valuation of your classic car.

Please note that an execution of the short appraisal is only available in German and is unfortunately not possible in the presence of the customer.

What is a used Car Snapshot? Bild

Our snapshot is a service for customers interested in buying a vehicle, in which we request vehicle information and general conditions for the inspection or purchase of the vehicle within the framework of a systematic telephone interview, by professional employees trained by us.

Advanteges:

  • We take over the initial communication with the seller through our trained staff - so you save your time.
  • You receive all the important vehicle data at a glance.
  • You will receive important information that goes beyond the information in an advertisement.
  • You can estimate whether it is a serious offer / a serious seller.
  • You can estimate whether it is worth going to the vehicle location or asking an expert to perform the inspection.
  • The information is understandable even for non-professionals through an assessment based on the traffic light concept.
  • You will have received further help in making a purchasing decision through this report.

Note: Unlike our other services, the used car snapshot does not include any testing or inspection of the vehicle at its location! The report is based on the information provided by the seller. diepruefer.de are NOT responsible for false statements of sellers and purchase decisions based on them! The telephone assessment does not replace an inspection by a qualified automotive expert. If you require a detailed motor vehicle appraisal, please request another service from our passenger car category.

We will try to contact the seller a maximum of three times by phone and one time by e-mail. In case the seller is not reachable and we consequently cannot obtain any information, you will receive a re-credit in the amount of 30,00 €.

What is the difference between a Check and a First Class Check? Bild

The First Class Check includes all the inspection points of the normal check and also offers a list of equipment features such as a VIN query and a determination of the market value and possible reduced values. In contrast to the check, first class checks include a statement on the vehicle's value. A VIN query is only possible if the manufacturer offers it for the respective vehicle.

Which classic car appraisal is the right one for me? Bild

We offer various appraisals for oldtimers, each of which differs in terms of service content. To help you decide which service is right for you, we have compared the most important differences:

  Check

briefly expert report (= Oldtimer Kurzgutachten)

full length report (= Oldtimer Vollgutachten)

Condition assessment according to the traffic light principle Condition score for overall condition Condition score for each inspection characteristic
Valuation ✔️ ✔️
Check for originality ✔️
Insurance rating ✔️ ✔️
Languages German, English, Danish, French German German
Vehicle types only cars up to 3.5 t all vehicles up to 3.5 t all vehicles up to 3.5 t
More links  Demo-report  Demo-report  Demo-report

 

In addition, we also offer purchasing support for oldtimer vehicles. With the purchase support, you do not receive any documents in the sense of a motor vehicle appraisal. Instead, one of our classic car experts conducts an inspection and examination with you on site. Furthermore, as a prospective buyer, you will receive detailed advice.

Which service is right for me? Bild

You have found the vehicle of your dreams on the Internet and would like to have it inspected by one of our automotive specialists to take advantage of their expertise and short distance to the vehicle location. To make it easier to decide which service best suits you and your needs, you need to ask yourself a few questions first:

  • What type of vehicle is it?
  • What kind of appraisal do you want?
  • Would you like to join the appraisal?
  • Have you already decided to buy the vehicle and would just like some support in the buying process?

1. The correct type a vehicle
You have found your dream car on different used car portals. This means that the vehicle type you need to select via our category list has already been determined. Here you will find the individual characteristics that are decisive for proper classification:

Car: All vehicles under 26 years old and with a total permissible weight of max. 3.5 t.

Oldtimer: All vehicles over 26 years old and with a total permissible weight of max. 3.5 t.

Bikes :Two- and three-wheeled vehicles younger than 26 years old. Older vehicles must always be registered as oldtimers.

Caravan: All vehicles with RV inventory and less than 26 years old.

Trucks: All vehicles under 26 years old which exceed the maximum permissible weight of 3.5 t.

For special cases, please send an inquiry through our inquiry form.

Note: If it turns out after placing the order that the vehicle to be inspected belongs to a different vehicle category, this will involve a rebooking or withdrawal of the order, which may result in longer processing time and fees. Therefore, make absolutely sure that you select the correct vehicle category before placing the order.

2. Decision about the performance
The selection of the service depends on your request for specific information and your position in the decision-making process.

Case 1: You are only interested in the condition of the vehicle?
In this case, the check is the right service. It includes a condition appraisal of the most important vehicle features and components, as well as photographic documentation of the vehicle and its defects. The number of assessed features varies depending on the type of vehicle.

Case 2: In addition to the condition appraisal, are you also interested in the vehicle's value?
In this case, the first class check would be the right choice. In addition to the condition appraisal. The automotive expert will also present recognizable factors influencing the value of the vehicle.

The services "Check" and "First class check" will be carried out by a local automotive expert without your presence. The appointment is arranged directly between the expert and the provider or vehicle owner. The appraisal with photos is then made available to you via your customer account.

Case 3: You are determined to buy the vehicle, but want professional support?
In this case, you order purchasing support. You meet with the automotive expert at the location of the vehicle of your choice. The expert checks the condition of the vehicle in your presence and informs you about the overall condition, existing defects and the need of repair of the used car. You will also receive a report about the vehicle's value, which can be an important argument in a purchase negotiation. The service " purchasing support " does not include any documents, as you will receive the information at first hand.

YourWay.jpg

If you still have questions, please contact us via  E-Mail.